New Men Sport Sunglasses Outdoor Cycling For Men And Women Polarized Light Sun Glasses Men's Driving Eyewear UV400 Oculos De Sol
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
GlassesUSA Nightmare: Wrong PD & Unreachable Support! ðŸ˜
My terrible online shopping experience is something I feel compelled to share, hoping it serves as a cautionary tale for others. My son, just 12, found glasses he loved using virtual try-on, but when they arrived, he couldn't see properly. We discovered the pupil distance (PD) was incorrect because GlassesUSA assumed a value instead of prompting us. This left him unable to use his new glasses, and me utterly frustrated by the lack of direct human contact and slow email responses when trying to get help. This whole ordeal compelled me to finally get through to someone, and to also leave this review, to highlight such a basic, yet crucial, mistake and the difficulty in resolving it.
Customer: I'm calling about order #105081183 for my son's glasses. The pupil distance is completely wrong, and he can't see anything. Your site never even asked for his PD! CS Rep: I deeply apologize for the vision issues your son is experiencing and the frustration this has caused. That's certainly not the outcome we intend for our customers. Customer: It's been a nightmare trying to get this fixed. We had to go back to the doctor just to confirm the PD was off. Why is such a critical measurement assumed, and why is it so impossible to speak with a human on the phone? CS Rep: I understand your frustration with our process and the difficulty in reaching us. We can absolutely remake the lenses with the correct pupil distance for your son. We are actively working to improve our customer service accessibility. Customer: So what's the process now? Do I send these useless glasses back first? How long until he has a pair he can actually wear? CS Rep: Yes, for an exchange, we require the original pair to be returned before we can process and ship the replacement. I can email you a return label right away, and once we receive them, we will prioritize remaking his new glasses. You can expect them within [X] business days.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: My Mozaer.com Experience Was a Game-Changer! ✨
After countless outdoor adventures, from exhilarating cycling routes to serene drives, I've truly come to appreciate the difference quality eyewear makes. The unparalleled clarity and protection they offer aren't just a luxury—they're essential. If you're ready to transform your view and experience ultimate comfort and safety during all your activities, you absolutely need to check out these Polarized Sport Sunglasses. They've genuinely changed my game, and I'm confident they'll do the same for yours. My last online glasses purchase was an absolute nightmare 😤. My 12-year-old son's glasses arrived with a completely wrong pupil distance (PD) – they just assumed it! He couldn't see a thing, making them utterly useless. And trying to get help? Forget it! No direct human contact, just excruciatingly slow email replies. The whole ordeal left me utterly frustrated and disappointed ðŸ˜.
After that terrible experience, I was hesitant to buy glasses online again. But I really needed a new pair of sunglasses, and I decided to give a different platform a try, hoping for a smoother process and actual customer support 🤔. That's when I found Mozaer.com.
To my pleasant surprise, my experience with Mozaer.com was a complete turnaround! As one happy customer aptly put it, "Love, love, love my new glasses!" And I couldn't agree more. ✨ The quality of the frames and lenses is excellent, far surpassing my expectations for an online purchase. The entire ordering process was incredibly straightforward.
What truly sets Mozaer.com apart is their customer service. Unlike my previous experience, I felt truly supported throughout, with responsive and genuinely helpful assistance. I'm so impressed, I'm already considering getting a pair of reading glasses from them too. From the clear product descriptions to the efficient delivery, Mozaer.com has delivered a genuinely positive shopping experience. It's refreshing to find an online eyewear store that truly prioritizes customer satisfaction. Highly recommend! 😃
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